Point of Sale Customer Guide
ATM Security | Identity Theft |
Internet Security | Protect Your Pin
To enhance the security of the Point of Sale (POS) customer experience:
Check the Area around the POS Device
- Scan the area briefly as you approach the cashier to ensure no electronic surveillance cameras are
directed towards the POS device. Notify a manager if there are any suspicious looking individuals around.
Avoid using the terminal if you feel unsafe or if it looks odd, such as having strange labels on it, or if it
looks like it has been tampered with.
- Avoid opening your purse, bag or wallet while in the queue – instead, have your card ready in your hand
before you approach the POS.
Stay Focused During Transaction
- Be especially cautious if strangers offer to help you complete the transaction, even if you are
experiencing difficulty with it, never allowing anyone to distract you while you are at the POS. If the
cashier or retail clerk offers to “help” you by entering your PIN or removing the card from your sight, kindly
refuse the offer.
- Ensure your handbag, wallet and/or possessions are secure if and when you are asked to sign the
- Be on the look-out for individuals who might be watching you enter your PIN. If necessary, shield your PIN
while it is being entered, obstructing potential unauthorized viewing of your PIN as it is entered by raising
your hand for cover, or by positioning yourself such that it is difficult for others to see you enter your
- Be aware of other customers standing too close to you or trying to observe your transaction. Check that
other individuals in the queue keep an acceptable distance from you.
- If there is a delay, time out, or if the transaction is cancelled, or aborted, and a second attempt is
made to complete the transaction, make note of the date and location and check your monthly statement to
ensure a double debit hasn’t occurred. You should only have to enter your PIN once for the transaction. If you
notice unusual messages on the terminal screen, or are prompted to enter your PIN a second time, be sure to
notify store personnel or the retailer’s customer service department before re-entering your PIN.
- If you requested cash back on the POS transaction, make sure you have received the cash and check the
amount on the transaction slip.
- Never let your card out of your sight during a transaction and follow the merchant, retailer or waiter if
they move away to another area to swipe your card.
- Do not be in a hurry during the transaction, and carefully secure your card and/or cash in your wallet,
handbag or pocket before leaving the counter. Don’t forget to take your card with you!